Frequently Asked Questions
Everything you need to know about your MOOD Publishing order.
What is the typical shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
What materials do you use for your apparel?
Quality is our priority. Most of our collections are crafted from 100% organic cotton or premium recycled blends to ensure both comfort and sustainability.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You have a 1-hour window after purchase to request a cancellation or address change via our support email.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.